At our wash we have 6 vacuum bays in total so you rarely have to wait. There are three undercover vacuum bays, two convenient vacuum bay for boats and trailers and a higher powered vacuum for really dirty vehicles.

Lost Property

Any time an item is left at our wash and we pick it up, we will try to keep it for at least 2 weeks. The quicker you notice your item missing and Contact Us, the more likely you'll get it back! If you use a Loyalty WashCard that has been registered with your phone number we might be able to call or message you to let you now you left something behind! Generally speaking, the smaller an item is the longer we can keep it for you.

If you take items out of the back of a ute or trailer so they dont get wet, place them so you can see them easily - when placed around the corner so they dont get wet is when we see people leave things behind.

Items in Vacuums

If you suck up an item in one of vacuums, find an attendant or Contact Us straight away. Our vacuums are emptied every weekend and once that happens you will not get your item back.

Receipts can be obtained by asking an attendant, or for credit card transactions you can request a credit card receipt here. If you use cash for your cleaning, then seeing an attendant before you start is recommended.

Using a Loyalty WashCard or Fleet WashCard means that you don’t have to get a receipt each time you clean with us because your usage is automatically recorded for you!

For a smooth and enjoyable car wash experience for everyone, please follow these etiquette guidelines:

Drive Safely: Drive slowly while on the car wash premises, as there are customers, staff, pets and other vehicles moving around.

Follow Instructions: Please adhere to the instructions provided by our attendants and signage.

Equipment Issues:

• If you encounter any problems with the equipment during business hours, please ask an attendant for assistance. If you can't find an attendant, call the mobile phone number on the equipment you are using, we won't be far away.
• We’re happy to help you learn how to use the equipment or address any issues.
• For emergencies after hours, you can contact us by phone. For non-urgent matters or issues outside business hours, SMS is the preferred method of contact.

Be Courteous:

• Avoid holding up other customers unnecessarily.
• Do not park at equipment or in bays that you are not actively using.
• If you wish to dry your vehicle with a cloth or chamois, there is plenty of empty space to park out of the way of other customers.

Keep Areas Clean:

• Please do not leave a mess. Dispose of your rubbish in the bins provided and clean up any mud or debris.
• If you need assistance, an attendant can help you clean up and can also provide a broom, brush and shovel, or a shovel for cleaning up mud.

Brush Usage in Manual Wash Bays:

• Using the brush is at your own risk. Wash the brush thoroughly before use, while all due care is taken to make sure brushes are free of debris that could cause any damage, other customers before you may not be so careful.
• The brush has soft bristles and isn't the best tool for removing bugs from your vehicle - use the Bug Off and then High Pressure Soap instead.
• Do not place the brush on the ground or use it to clean dirt or mud from vehicles. First, remove any dirt or mud using High Pressure Soap or High Pressure Rinse, then use the brush on the vehicle.
• The brush is designed to be used with soap coming out of it - not paying while using the brush means that the brush is not lubricated and any debris on the paintwork is pushed around instead of being lifted off of the paintwork with the foam.

Automatic Washes:

• The automatic washes aren't great for removing thick mud from vehicles (especially in wheel wells), wash your mud off your vehicle in one of our mud bays first.
• If you have rubbish or anything that can blow out of your vehicle, please put it in the bin before using the automatic wash.
• Check your vehicle height with an attendant before you purchase a wash if you are unsure if you'll fit inside the wash bay.

Hand or Bucket Washing: Hand washing and bucket washing are strictly not permitted at our car wash. We are happy to help if your vehicle has exotic or stubborn debris that doesn't want to come off.

Return Equipment: Return all equipment to its designated place after use.

Almost all of our machines and equipment can take all forms of payment via tap and pay, coins or Loyalty and Fleet WashCards. Using a Loyalty WashCard can save you up to 25% at our car wash!

Read more below for information on particular machines and equipment payment methods:

Manual Bays: can use gold coins, there is a tap reader for physical credit/debit cards & phones etc., a swipe card reader for physical credit/debit cards, Loyalty and Fleet WashCards.

Automatic Washes: can use gold and 50c coins, there is a tap reader for physical credit/debit cards & phones etc., a swipe card reader for physical credit/debit cards, Loyalty and Fleet WashCards.

Dog Washes: can use $5 and $10 notes and gold coins, there is a tap reader for physical credit/debit cards & phones etc., a swipe card reader for physical credit/debit cards, loyalty and fleet WashCards.

Vacuums: can use gold coins, there is a tap reader for physical credit/debit cards & phones etc., a swipe card reader for physical credit/debit cards, Loyalty and Fleet WashCards.

Tree Vending Machines: can use gold coins, there is a tap reader for physical credit/debit cards & phones etc.

Product Vending Machine: coins only, but an attendant can organise a way for you to pay via tap and pay or other method if needed.

We also have a change machine for changing notes to gold coins and for changing silver coins to dollar coins.